Follow Up Representative - Summer Only

NC, CHERRYVILLE - FLEETNET

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Follow Up Representative – Summer Only to join the FleetNet team. The Follow Up Representative – Summer Only maintains contact via phone with repair vendors and customers who are on the road in need of help. This position also ensures supervisors are informed of any delays in time of arrival or issues with repairs. 

Your contribution may include:

  • Handle all inbound calls.
  • Make outbound calls to get updates on open events.
  • Keep customers updated on the event and follow instructions per their requirements
  • Input data information immediately while on the call
  • Inform supervisor of any delays with the vendors estimated time of arrival or problems with repairs.
  • Collaborate with coordinators who dispatch calls when problems arise.
  • Process the open call list to get updates on events.
  • Other duties and projects, as assigned.

As the Follow Up Representative – Summer Only, you will be a member of the FleetNet Roadside team in Cherryville, NC. This is a part time position starting in May through August that will average up to 40 hours per week. Typical hours will fall between 8:00 am – 5:00 pm during the summer months. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: High School Diploma.

Computer Skills: Working knowledge with Microsoft Office Suite. 

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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