Supervisor, Follow Up


What You'll Do

Job Description:

We are seeking to fill the Follow-Up Supervisor position in Cherryville, NC. As a Follow-Up Supervisor, you will manage schedules for New Call Reps and Follow-up; calling staff members to adjust schedules as needed. 

This position will be hired for 3rd Shift working Monday-Friday 7pm-4am.

Duties Include:

  • Monitoring and coaching team members in Roadside in areas of: operational excellence, dispatch timeliness, team efficiency, phone metrics, staff utilization.
  • Assisting roadside team members in areas of personal development, motivation, and training.
  • Provide information and enforcement as needed in areas of company policies and procedures
  • Interact when necessary with a customer or vendor in making decisions to insure the proper handling of an event
  • Other duties as assigned by your immediate supervisor or other members of management
  • Ability to manage team members in a professional manner providing direction and motivation.
  • Ability to work closely with other members of management and all team members.
  • Good oral and written communication skills.
  • Good customer service and computer skills.
  • Strong organizational skills.
  • Strong industry knowledge with Diesel Mechanical knowledge is a plus.
  • Flexibility with schedule as needed.

    If you require accommodation in the application process, please contact abfhr@ or call us at (479) 785-8717. An Equal Opportunity Employer M/F/Vet/Disability.

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