Business Development Representative - SMB


What You'll Do

ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of shipping and logistics solutions to meet our customers’ supply chain needs. In 2021, ArcBest acquired MoLo Solutions, one of the fastest-growing truckload brokerages in North America. MoLo is known industry-wide for excellent customer service and trusted carrier relationships. These deep, trusted carrier relationships added committed capacity, high-volume freight programs, drop and hook capabilities and more consistent performance to ArcBest’s already robust truckload network. ArcBest’s large customer base also gave these carriers access to more consistent freight to keep their trucks moving — a win-win situation. Discover something different. Find your future at ArcBest today.

Currently, we are looking for a Business Development Representative - SMB to join the ArcBest team. The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells ArcBest transportation services, and develops relationships with accounts. This position is the main point of contact for customer interactions, and works cross-functionally with the modal operations and carrier sales departments.

Your contribution may include:

  • Research new leads by utilizing customer databases and customer relationship management software
  • Prospect small to medium sized customers through cold calling and email communication
  • Uncover customer needs while successfully positioning all ArcBest services, including but not limited to, truckload, less-than-truckload, and managed transportation
  • Act as a consultant to customers to build and maintain customer relationships
  • Maximize operational efficiencies for customer shipments by using the transportation management software
  • Proactively identify issues and resolve problems to uphold our commitment to service
  • Collaborate cross-functionally with carrier sales, yield management, and modal operations departments
  • Assist and oversee revenue collection process as needed
  • Effectively support teammates’ accounts when necessary
  • Other duties and projects, as assigned

As a Business Development Representative - SMB, you will be a member of the ArcBest Sales team at the MoLo Solutions headquarters, located in the Fulton Market neighborhood of Chicago, with a team focused on growth, relentless commitment to customer service, and an inclusive work culture. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:


  • Bachelor's Degree, preferred


  • Previous customer sales, operations, or service experience, preferred

Additional Requirements

  • Ability to multi-task with a high attention to detail
  • Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders
  • Ability to thrive in a fast-paced environment and meet performance metrics
  • Confident decision-making and problem-solving skills
  • Entrepreneurial, sales-minded, and coachable individual with a strong work ethic
  • Excellent time management skills to prioritize and maximize workload to meet deadlines
  • Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to An Equal Opportunity Employer including Vet/Disability.


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