Manager, Business Development - SMB


What You'll Do

ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of shipping and logistics solutions to meet our customers’ supply chain needs. In 2021, ArcBest acquired MoLo Solutions, one of the fastest-growing truckload brokerages in North America. MoLo is known industry-wide for excellent customer service and trusted carrier relationships. These deep, trusted carrier relationships added committed capacity, high-volume freight programs, drop and hook capabilities and more consistent performance to ArcBest’s already robust truckload network. ArcBest’s large customer base also gave these carriers access to more consistent freight to keep their trucks moving — a win-win situation. Discover something different. Find your future at ArcBest today.

Currently, we are looking for a Manager, Business Development - SMB to join the ArcBest team. The Manager, Business Development - SMB is responsible for the productivity and growth of a customer sales team. The Manager, Business Development - SMB builds and develops a highly effective sales team focused on new customer acquisition and revenue growth. This position coaches and mentors their team to meet and exceed sales metrics, while building strategies to land and grow new customer accounts. The Manager, Business Development - SMB oversees the activities and performance of your sales team through goal setting, KPI management, and leading on-going training.

Your contribution may include:

  • Develop, coach, and manage a team of Business Development Representatives
  • Mentor team members while monitoring performance and managing sales strategy
  • Meet and exceed monthly, quarterly, and annual sales targets
  • Work with reps to identify areas of opportunity throughout sales process
  • Support high-level customer and organizational strategy to foster portfolio growth
  • Track, analyze, and manage KPIs to drive rep and team strategy
  • Analyze reporting platforms and CRM software
  • Other duties and projects, as assigned

As a Manager, Business Development - SMB, you will be a member of the ArcBest Sales team at the MOLO Solution headquarters, located in the Fulton market neighborhood of in Chicago, IL with a team focused on growth, relentless commitment to customer service, and an inclusive work culture. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:


  • Bachelor's Degree, preferred


  • 2 years third-party logistics industry experience, preferred

Computer Skills

  • Proficient in Microsoft Office Suite, preferred

Additional Requirements

  • Excellent mentoring, coaching, and people management skills
  • Proven ability to drive the sales process from plan to close
  • Highly organized with attention to detail and strong problem-solving skills
  • Strong communication and interpersonal skills
  • Confident decision making and ability to thrive in a fast-paced environment
  • Excellent time management skills to prioritize and maximize workload
  • Strong business sense and industry expertise

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to


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