Customer Service Specialist


What You'll Do

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Customer Service Specialist to join the ArcBest team. The Customer Service Specialist manages a variety of shipments and addresses customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.

Your contribution may include:

  • Provide accurate information on the entire suite of logistics solutions offered by ArcBest.
  • Learn and adhere to internal work processes and standard operating procedures.
  • Schedule shipments.
  • Communicate shipment requirements to the local service center.
  • Provide quotes, pickup requests, and review billing disputes.
  • Resolve complex in transit problems.
  • Manage multiple tracking systems to provide seamless coverage.
  • Engage customer, carrier, and internal ArcBest contacts through phone and multiple inboxes.
  • Create BOL’s and provide shipment specific documentation.
  • Communicate shipment statuses to both internal and external customers.
  • Maintain communication to ensure freight delivers within the customer's expectations.
  • Demonstrate proficiency in multiple complex computer programs.
  • Identify and initiate recovery for at risk freight.
  • Coordinate projects, provide customer reports, and audit as required.
  • Identify delivery delays and communicate delivery changes as necessary. 
  • Communicate additional charges to customers.
  • Other duties and projects, as assigned.

As the Customer Service Specialist, you will be a member of the Customer Solutions: Quotes team in Fort Smith, AR. Work hours vary based on scheduling to provide market coverage during normal business hours. Business hours are generally Monday-Friday, 6:00 a.m. - 8:00 p.m., with occasional irregular and weekend hours depending on workload. 

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred.

Experience: Prior experience in customer service, problem solving, or logistics, preferred.

Computer Skills: Proficient understanding of PC and mainframe computer applications, including Microsoft Office Suite.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to An Equal Opportunity Employer including Vet/Disability.


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