Account Profile Coordinator

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Account Profile Coordinator  to join the ArcBest team. The Account Profile Coordinator efficiently and accurately executes action plans that result from the research of individual accounts with repetitive patterns of inaccurate shipment weights, descriptions, dimensions, and other profile attributes.

Your contribution may include:

  • Ability to interpret and apply customer contract terms. 
  • Audit freight bills and perform freight bill corrections as outlined by agreement between Account Profile and Sales.
  • Provide feedback to Account Profile team regarding the status of customer updates.
  • Review CCTV footage to assist in research.
  • Identify areas for automation of workload and streamlining of workflow.
  • Look for root cause removal action.
  • Execute/write SQL queries to pull data for analysis.
  • Perform data analysis to gain insight on how we are applying charges.
  • Maintain a positive attitude in a highly intense environment.
  • Work in a team setting to accomplish department goals.
  • Other duties and projects, as assigned.

As the Account Profile Coordinator, you will be a member of the ArcBest Yield: Rating team. Your work hours will generally fall between 6:00 am – 5:00 pm with occasional irregular hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree, preferred.  

Experience: Knowledge of ABF rules, tariffs, and policies, preferred. Knowledge of the NMFC Classifications and rules. Knowledge of various GO departments, AIMS, Data Base systems, and supporting systems.  Knowledge of LTL Terminal and Linehaul Operations.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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