Account Verification Specialist


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Account Verification Specialist to join the ArcBest team. As an Account Verification Specialist, you will be responsible for assigning correct account numbers for ABF Freight customers based on the suggested computer match, verifying correct routing and zip code applications, and for assigning applicable freight bill accessorial codes. This is an evening position with hours from 5:00 pm to 2:00 am.

Your contribution may include:

  • Know and apply various Account Verification rules and customer exceptions listed in the departmental guide.
  • Research and verify customer information, including name, address, city, state and zip codes.
  • Verify freight bill origin and destination routings.
  • Research and verify the correct accessorial bill code and apply accordingly.
  • Research zero coded customers to add new accounts, and locations in system history, when time permits.
  • Research and issue corrections to system customer information, adding/deleting alternate/master names, spelling errors, address errors, and division/sub errors, when time permits.
  • Research and confirm the AV Bill Code Maintenance system, when time permits.
  • Assist the auditor and manager with responses to inquiries from various departments and external customers.
  • Work in a team setting to accomplish departmental job requirements and goals.
  • Other duties and projects, as assigned.

As a Account Verification Specialist, you will be a member of the ArcBest Yield: Rating team in Fort Smith, AR. This is an evening position and your hours will be Monday through Friday, 5:00pm to 2:00am, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor’s Degree preferred
  • Experience in ABF Coding processes, preferred
  • Understanding of the basic mechanical coding process, systems, and tools available
  • Knowledge of various department functions, and systems preferred
  • Coding and supporting systems, preferred

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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