Benefits Coordinator


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Benefits Coordinator to join the ArcBest team. As a member, you will review and process all new hire enrollments and oversee family status changes. This position requires wide-ranging decision making regarding benefits related decisions, excellent customer service skills as well as extensive contact with Choice Benefits members.

Your contribution may include:

  • Demonstrate excellent customer service skills, Company and Plan knowledge as well as sound judgment when assisting insurance companies and determining member eligibility.
  • Process new hire enrollments and determine eligibility of new employee and dependents by requesting and reviewing support documentation.
  • Assist in updating the yearly online open enrollment process.
  • Review and/or process family status changes and maintain and record supporting documentation of dependent eligibility to employee benefits files and all systems.
  • Organize and analyze results of the dependent decision tree process (an annual re-verification of all spouses and dependent children listed on the Choice Benefits plan).
  • Process Qualified Medical Child Support Orders.
  • Provide excellent customer service by phone, email, and in person for Choice Benefits members, spouses and dependents regarding their health coverage and eligibility issues.
  • Process enrollment, status changes, coverage terminations, and review monthly premium statements from the insurance companies for Canadian and ABF Cartage employees.
  • Collect and oversee coordination of benefits information for newly eligible employees.
  • Verify and document dependent eligibility and order of coverage.
  • Conduct new hire orientations.
  • Analyze and plan for needed changes during the annual open enrollment process.
  • Update the yearly open enrollment process and serve as lead with ABTech in this process.
  • Process annual ACA compliance materials and reporting documents and submit to the appropriate federal reporting agencies.
  • Review payroll deductions and arrears and make or suggest necessary adjustments.
  • Serve as a lead and subject matter expert in the area of member eligibility, status changes and new hire benefits.
  • Present new ideas and suggestions for improving various eligibility and reporting processes.
  • Serve in various roles as needed for committees and special projects.
  • Other duties and projects as assigned.

As a Benefits Coordinator, you will be a member of the ArcBest People Services team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor's Degree, preferred.
  • Minimum 2 years' experience in a related field.
  • Proven track record of excellent customer service and problem solving skills as well as meeting performance expectations for specialist role.
  • Working knowledge of the Company's benefit plan structure, preferred.
  • Proficiency with MS Office applications.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability."

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