Customer Service Specialist Part-Time

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Part Time Customer Service Specialist to join the ArcBest team. It will be up to you to manage incoming customer requests and field email requests in order to build proper quotes for analyst pricing. Utilizing your superior customer service skills and all necessary resources, you will uphold effective customer, station, and field communication to make decisions that resolve urgent Time Critical and Truckload scenarios.

Your contribution may include:

  • Providing accurate information on Time Critical and Truckload services.
  • Assisting in mode optimization.
  • Working with drivers to receive accurate tracking details.
  • Answering customer requests via phone and email.
  • Timely notification of service options, conflict resolutions, rate negotiations, and re-consignments.
  • Maintaining communication to ensure freight delivery within the customer's expectations.
  • Mastering multiple complex computer programs.

As a Customer Service Specialist, you will be a member of the ArcBest Customer Support Team. Your hours will be within Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Effective customer service, problem solving, written and verbal communication skills.
  • Proficient understanding of PC and mainframe computer applications including the internet.
  • Attention to detail and quality organizational skills.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

Be the first to know about new career opportunities!

Join our talent network to be notified about future job postings.

Join Our Talent Network