Digital Experience Architect

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Digital Experience Architect to join the ArcBest team. As a Digital Experience Architect, you will develop user-friendly, effective web experiences and email campaigns that help to reach strategic organizational goals by working within platforms such as Drupal, Eloqua, Unbounce, and others within CX and Marketing technology stacks. This position will work with ArcBest Technologies and CX to ensure tracking tags and pixels are properly implemented to ensure correct and effective campaign measurement, authors new content and updates existing content using the Drupal CMS platform for all ArcBest web properties, and executes updates to site pages such as images, quarterly reports, investor information, or changes to navigation or other menus through the Drupal CMS.

The Digital Experience Architect also will help manage and respond to customer feedback, including closed-loop communications as bug fixes or requested features are installed, coordinates with ArcBest Technologies to report, recreate, and help troubleshoot reported customer issues as well as prepares insights based on trends in customer feedback and participates in ideation sessions with the broader Digital CX team.

Your contribution may include:

  • Author new content and update existing content using the Drupal CMS platform for all ArcBest web properties.
  • Execute updates to site pages such as images, quarterly reports, investor information, or changes to navigation or other menus through the Drupal CMS.
  • Develop HTML and CSS for Drupal, Eloqua, Unbounce, and other platforms within the CX and Marketing technology stacks.
  • Collaborate within CX to develop user-friendly, effective web experiences and email campaigns that help to reach strategic organizational goals.
  • Work with ArcBest Technologies and CX to verify tracking tags and pixels are properly implemented to ensure correct and effective campaign measurement.
  • Manage and reply to web support and customer experience feedback channels.
  • Oversee closed-loop communications to internal and external customers as bug fixes or requested features are installed.
  • Coordinate with ArcBest Technologies to troubleshoot and recreate reported issues on external digital platforms.
  • Develop insights based on trends in customer feedback and participates in ideation sessions with the broader Digital CX team.
  • Serve as the subject matter expert on the utility & functionality of all external digital customer or carrier platforms and can perform demos for employees, customers and carriers, as required.
  • Other duties and projects, as assigned.

As a Digital Experience Architect, you will be a member of the ArcBest Customer Experience team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor’s degree in Computer Science or related Software Engineering. Experience will be considered in lieu of formal education.
  • Minimum, four years’ experience developing front-end experiences using HTML and CSS and administering a website through Drupal CMS.
  • Minimum, two years’ experience working in Eloqua, Marketo, or other marketing automation platform.
  • Proficient in Microsoft Office Suite.
  • Ability to convert complex data and findings into understandable tables, graphs, and reports. Current knowledge pertaining to latest trends, techniques, and technologies.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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