Field Sales Support Coordinator

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Field Sales Support Coordinator to join the ArcBest team. The Field Sales Support Coordinator is responsible for supporting a variety of shipments and relationships, including customers and Field Sales. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios across all ArcBest markets.

Your contribution may include:

  • Provide accurate and timely information on the entire suite of logistics solutions offered by ArcBest.
  • Learn and adhere to internal work processes and standard operating procedures.
  • Provide quotes, schedule shipments, and communicate shipment requirements to local service centers.
  • Negotiate freight bill reductions for guaranteed time critical service failures.
  • Evaluate freight bill discrepancies and adjust charges as needed.
  • Resolve and manage complex transit problems.
  • Assist internal and external customers by providing detailed information and creative solutions to various logistical concerns.
  • Engage internal and external ArcBest customers through phone calls and multiple inboxes.
  • Create BOLs and provide shipment-specific documentation.
  • Communicate shipment status to both internal and external customers.
  • Maintain communication to ensure freight delivers within the customer's expectations.
  • Locate, dispatch, and negotiate rates and services with providers and carriers.
  • Record and transmit shipment and billing details accurately, and audit shipment and billing details as needed.
  • Monitor, transit, and coordinate the pick-up and delivery of expedited freight.
  • Understand customers’ complete supply chain and explain how the organizations capabilities and services can complement their business model.
  • Determine and assess customer needs to create and deliver a market competitive solution and price through the development of a spot quote.
  • Demonstrate proficiency in multiple complex computer programs.
  • Initiate recovery for at-risk freight and communicate delivery changes as necessary.
  • Coordinate and manage projects, provide customer reports and audits as required.
  • Maintain a positive attitude in an intense environment.
  • Must understand when to work with a sense of urgency and possess the ability to work under pressure.
  • Must be very detail-oriented and enjoy a fast-paced, multi-tasking work environment which focuses on providing an exceptional customer experience.
  • Create peace of mind by becoming a trusted, creative problem solver who is easy to do business with.
  • Other duties and projects, as assigned.

As a Field Sales Support Coordinator, you will be a member of the ArcBest Customer Solutions team in Fort Smith, AR. Work hours vary based on providing market coverage during normal business hours, generally Monday to Friday, 7am to 7pm. May include irregular hours depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree, preferred.

Experience: Minimum, one-year experience as a Field Sales Support Specialist or similar job function and/or prior experience in customer service, problem solving or logistics, preferred.

Computer Skills: Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

"

Be the first to know about new career opportunities!

Join our talent network to be notified about future job postings.

Join Our Talent Network