Inside Sales Account Manager


What You'll Do

ArcBest is a leading logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Inside Sales Account Manager to join the ArcBest team. The ArcBest Inside Sales Account Manager is responsible for prospecting, growing, and maintaining profitable business by selling and marketing all of ArcBest’s services to customers in an assigned territory.

Your contribution may include:

  • Perform sales duties in a specific territory primarily from a Corporate office workstation, though some work from home arrangements may be deployed as needed, at the Company’s discretion. 
  • Find, build, win and maintain profitable business across the multiple services provided by the enterprise, with a focus on asset-light offerings.
  • Responsible for account activation and profitable revenue growth among an assigned list of accounts and newly solicited and onboarded customers.
  • Work both inbound and outbound leads in a timely fashion while maintaining exemplary records of the various customer engagement touchpoints.
  • Communicate frequently with customers, front-line management, and various ArcBest departments by phone and other means to establish service packages and resolve problems in order to win and maintain business.
  • Develop sales strategies, make sales calls, identify customer needs, build value, and make presentations to assigned customers to produce profitable business for the enterprise.
  • Identify service requirements and create solutions for customers’ unique business needs.
  • Establish a quoting or pricing structure which wins business while also meeting the customer’s needs.
  • Assist in the revenue collection process and cargo claims prevention, as needed.
  • Maintain account information for territories in the company’s CRM and database.
  • Complete sales reports and expense reports, as company guidelines require.
  • Complete itinerary and call report as required by company guidelines and IRS regulations.
  • Maintain a positive attitude in a highly intense environment.
  • Work in a team setting to accomplish department goals.
  • Able to travel, as needed.
  • Other duties and projects, as assigned.

As an Inside Sales Account Manager, you will be a member of the ArcBest Inside Sales team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred. Experience will be considered in lieu of formal education.

Experience: Minimum, two years’ sales account management experience, preferred. Prior experience in the transportation industry, preferred.

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Knowledge of the transportation industry, business solutions, competitors, and decision makers. Knowledge of ArcBest policies, procedures, services, service capabilities and computer systems.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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