Intern, Benefits Operations


What You'll Do

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Intern, Benefits Operations to join the ArcBest team. The Intern, Benefits Operations oversees benefits vendor analysis and relationships. This position assists with processing new hire enrollments, as well as education to employees about benefit offerings. The Intern, Benefits Operations also ensures benefits related vendors provide services in accordance with Company and Plan standards. 

Your contribution may include:

  • Review benefits vendor performance and make recommendations based on results to improve plan performance and effectively incentivize healthy lifestyle choices for participants.
  • Serve as contact for Choice Benefits members experiencing issues related to benefits vendors.
  • Run reports out of claims adjudication system and report on findings surrounding vendor data.
  • Develop relationships with various Benefit vendors and hold them accountable to Company wellness standards as well as contractual obligation responsibilities.
  • Ensure Benefit vendors are well informed of the Company’s service offerings and refer Choice Benefits members to those services when appropriate.
  • Ensure Benefit vendors promote Company wellness values.
  • Demonstrate excellent customer service skills, Company and Plan knowledge as well as sound judgment when assisting insurance companies and determining member eligibility.
  • Assist in processing new hire enrollments and determining eligibility of new employee and dependents by requesting and reviewing support documentation.
  • Provide excellent customer service by phone, email, and in person for Choice Benefits members, spouses and dependents regarding their health coverage and eligibility issues.
  • Assist in organizing and analyzing dependent verification within the open enrollment process.
  • Educate employees on programs designed to promote wellness and engage employees in wellness and benefit initiatives.
  • Assist Benefits Trainer in developing and educating employees around new benefits and initiatives.
  • Support Benefits Trainer with new hire orientations.
  • Manage a high volume of tasks with competing priorities
  • Serve in various roles as needed for committees and special projects.
  • Other duties and projects, as assigned.

As an Intern, Benefits Operations, you will be a member of the ArcBest People Services team in Fort Smith, AR. This is a part time internship position that will average 25-29 hours per week. Typical hours will fall between 8:00 am – 5:00 pm with occasional irregular hours depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Currently pursuing college degree.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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