Invoice Audit Specialist

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Invoice Audit Specialist to join the ArcBest team. As a member, you will perform root cause analysis on discrepancies and work with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position is responsible for performing necessary research in order to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. 

Your contribution may include:

  • Communicate with customers to obtain missing information.
  • Collaborate with all levels of sales department to improve customer relationships and process requirements.
  • Communicate with internal and external contacts to confirm order information, request paperwork, and necessary approvals/authorizations.
  • Perform root causes analysis and take corrective action to prevent continued issues.
  • Collaborate with operations management on process improvements and follow-up procedures.
  • Meet with management weekly to report progress.
  • Verify the correct Bill-To is utilized in the order.
  • Investigate and resolve order discrepancies.
  • Review and ensure all contract rates are accurate within the order.
  • Provide clear and concise documentation for follow-up procedures.
  • Rate and approve orders for invoicing.
  • Process invoices online for web-based customers.
  • Resolve problems with internal and external customers.
  • Maintain a positive attitude and high level of customer service with both internal and external customers.
  • Work in a team setting to accomplish department goals.
  • Other duties and projects, as assigned.

As an Invoice Audit Specialist, you will be a member of the ArcBest Financial Services: Accounts Payable team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor’s degree, preferred.
  • Operations experience in expedited logistics, preferred.
  • Proficient in Microsoft Office Suite

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

 

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