Market Support Specialist


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Market Support Specialist to join the ArcBest team. The primary responsibility of the Market Support Specialist is to provide essential account level support to both internal and external customers via phone, e-mail or chat. In addition, they will proactively monitor and coordinate shipments on behalf of those accounts. In some scenarios they will need to work with X-Net provider(s) to meet all requirements and monitor those shipments throughout their lifecycle. This may require the Specialist to alert the operations staff of any delays or problems found with the tracked shipments.

Your contribution may include:

  • Act as a subject matter expert for both our Final Mile and Trade Show markets, and assist customers that need various information regarding those markets.
  • Monitor dedicated shared inboxes and phone numbers.
  • Submit quotes, pickup requests and rate corrections.
  • Create BOL’s and provide shipment specific documentation.
  • Communicate shipment status to both internal and external customers.
  • Provide access and assistance concerning the Web site.
  • Track, trace, and proactively monitor shipments for specific accounts.
  • Follow the standard operating procedure as outlined for each account.
  • Maintain a positive attitude in a highly intense environment.
  • Work in a team setting to accomplish department goals.

As a Market Support Specialist, you will be a member of the ArcBest Customer Solutions: Support team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Education: High school graduate or General education Degree (GED): Required. Bachelor's degree preferred.
  • Computer Skills: Proficient with Microsoft programs including Word, Excel, Powerpoint and Outlook.
  • Previous transportation experience is a plus. 

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