Operations Consultant

AR, FORT SMITH

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Operations Consultant to join the U-Pack team. As a member, you will Click here to enter text.

Your contribution may include:

  • Answers customer phone calls and emails.
  • Works to resolve problem issues (i.e., late transit, pricing disputes, etc.) with customers. Can provide some monetary and non-monetary compensation.
  • Documents customer contact and dialogue in notes.
  • Works re-submits and online reservations.
  • Communicates and works with ABF terminals.
  • Identifies system improvement needs and works to implement them. Works with other personnel, both within and external to the department, to ensure designated projects are completed.
  • Is fully versed in the company's values system and communicates these effectively.
  • Attends all appropriate departmental as well as division-wide meetings.
  • Is available to senior management for the purposes of providing exact and reliable information and consultation.

As an Operations Consultant, you will be a member of the U-Pack Team. Your hours will be Monday through Friday, 11:00am to 8:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor's Degree or HS Diploma and equivalent experience.
  • Industry experience and knowledge, preferred.
  • Basic competence in phone skills, listening, and computer programs like Microsoft Office, required.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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