Operations Consultant


What You'll Do

ArcBest is a leading logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Operations Consultant to join the ArcBest team. As an Operations Consultant, you will answer phone calls from customers and provide customer service in response to customer demands and responds to customer emails. This position also investigates root causes of problems in the delivery of services and works to resolve conflicts and attempts to up-sell products and services not sold at the point of sales.

Your contribution may include:

  • Answer customer phone calls and emails.
  • Work to resolve problem issues (i.e., late transit, pricing disputes, etc.) with customers. 
  • Determine and provide some monetary and non-monetary compensation.
  • Document customer contact and dialogue in notes.
  • Reconsign shipments.
  • Work re-submits and online reservations.
  • Communicates and works with ABF terminals.
  • Identify system improvement needs and works to implement them. 
  • Work with other personnel, both internal and external to the department, to ensure designated projects are completed.
  • Be well versed in The Companies’ values system and communicates these effectively.
  • Attend all appropriate Departmental as well as Division-wide meetings as needed.
  • Collaborate with senior management for the purpose of providing exact and reliable information and consultation.
  • Other duties and projects, as assigned.

As an Operations Consultant, you will be a member of the ArcBest Upack team in Fort Smith, AR. Your hours will be Monday through Friday, generally between 7:00am to 8:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor’s degree, preferred. Experience will be considered in lieu of formal education.
  • Prior customer service experience, preferred.
  • Basic knowledge in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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