Payroll User Experience Analyst


What You'll Do

ArcBestĀ® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Payroll User Experience Analyst to join the ArcBest team. The Payroll User Experience Analyst leads projects in an effort to ideate and improve the employee experience within a wide range of digital people application solutions for Payroll, Absence, and Time Tracking. The position leads the maintenance, design, development, testing, and deployment of people application tools to support organizational functions and streamline operations. The analyst is responsible for interpreting data into information that will provide insight for business decisions.

Your contribution may include:

  • Develop system knowledge transfer and on-the-job training to coordinators or other junior team members (serve as a professional role model).
  • Review Workday (or other vendor) releases and product roadmaps to identify opportunities to leverage new features and functionality to improve and support business objectives.
  • Continuously research Workday capabilities and work with functional SMEs to vet against current business gaps and how the gap may be remediated.
  • Collaborate closely with internal HR, Payroll, Benefits, Time Tracking, and other teams on data analysis.
  • Lead Agile Team planning sessions to plan the roadmap and identify cross-team dependencies.
  • Partner in the evaluation, selection, planning, design, implementation, training, and support for Workday tools (and other vendors, as needed).
  • Architect solutions including configuration, integrations, testing, and implementation of new features and functionalities, managing cross-functional impact.
  • Develop functional solutions that are compatible with downstream data translation.
  • Actively participate in Workday Community Q&A Forum (or that of other vendors) and User Groups, apply to applicable Design Partner Groups and Early Adopter Programs, submit necessary brainstorms, and promote brainstorms that will benefit the organization.
  • Participate in governance processes, roadmapping exercises, and cross functional resource planning.
  • Plan communication, facilitate demos, and pioneer training as needed to effectively bring change-impacted groups through a change with minimal business impacts.
  • Provide assistance, as needed, to end users.
  • Remain conversant in Company payroll functions, time tracking, and absence policies.
  • Provide guidance for data extraction and loads using iLoads and EIBs, data validation, and troubleshoot errors.
  • Design, develop, and deploy various Workday system business process changes, notifications, alerts, validations, and help text for Absence, Benefits, Payroll, Time Tracking, etc.
  • Understand and uphold visibility compliance guidelines for employee data.
  • Implement and maintain Absence Time Off Plan and calculations based on Time Tracking, absence compliance guidelines, or Payroll data.
  • Facilitate the migration of necessary changes from Sandbox to Production.
  • Provide guidance to resolve issues with Payroll preparation, processing, post completion, and settlement of Payroll Operations.
  • Communicate issues and resolutions between the Payroll functional and technical team related to post completion processes.
  • Analyze workforce management trends and metrics and provide suggestions to improve human resources capacity planning and maximize labor utilization.
  • Monitor service interruptions and/or system latencies and promptly communicate status updates and mitigation plans to impacted users.
  • Develop and implement performance improvement and cost-reduction initiatives.
  • Other duties and projects, as assigned.

As a Payroll User Experience Analyst, you will be a member of the ArcBest People Services team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor's Degree in Product Management, Computer Science, Information Technology, Accounting, Human Resources, or other related field, preferred. Strong experience will be considered in lieu of formal education.

Experience: Two years of experience in a related field, preferred. HR, payroll, benefits, absence, time tracking, or other product development experience, required. Prior experience configuring HCM or Workday Modules, preferred.

Computer Skills: Proficient in Microsoft Office Suite, including Teams and Excel, required. Comfortable with quickly assimilating and utilizing new technology, required.

Additional Requirements: Strong and creative analytical and critical thinking skills, required.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or call us at (479) 785-8717. An Equal Opportunity Employer including Vet/Disability.


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