Product Owner Capacity Systems


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Product Owner, Capacity Systems to join the ArcBest team. The Product Owner is responsible for helping prioritize, plan and manage products in support of ArcBest Capacity initiatives. This includes ownership through the implementation phase and beyond in support of the overall business strategy. The Product Owner also manages both the tactical and strategic work associated with maximizing product value.

Your contribution may include:

  • Represent the business needs to drive feature development and implementation through collaboration with stakeholders and IT delivery teams.
  • Possess intimate knowledge of the product(s), including value proposition, key features, process flows, business goals and KPIs.
  • Support the business by applying cross-functional subject matter expertise of business processes, systems, and integration to facilitate continuous improvement and innovation.
  • Build and leverage working relationships with stakeholders, other Product Owners and IT to achieve strong buy-in and facilitate successful feature implementation.
  • Lead requirements gathering efforts as needed by consulting with IT and internal stakeholders.
  • Define user stories and acceptance criteria clearly in partnership with the development teams.
  • Maintain a prioritized feature backlog based on ROI, alignment with product strategy and resource capacity by understanding the value, complexity and timelines to prioritize decision-making.
  • Coordinate system release timing, communication and training.
  • Collect and analyze user feedback regularly and data using qualitative and quantitative techniques to better understand how people interact with the product(s) and discover opportunities for improvement.
  • Present information to make recommendations, drive projects forward and/or share results.
  • Read trade journals, product reviews, and other publications regularly to stay abreast of industry trends. 
  • Attend relevant conferences and trade shows.
  • Other duties and projects, as assigned.

As the Product Owner, Capacity Systems, you will be a member of the ArcBest Customer Solutions: Process Improvement team in Fort Smith, AR. Your work hours will be 8:00AM - 5:00PM with occasional irregular hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferably in computer science, engineering, business or other related field.

Experience: Minimum, five years’ experience in transportation or logistics field.

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Ability to develop strong relationships and build consensus among cross-functional stakeholders with different objectives and perspectives.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

Be the first to know about new career opportunities!

Join our talent network to be notified about future job postings.

Join Our Talent Network