Product Owner,


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Product Owner, to join the ArcBest team. The responsibilities of the Product Owner, is to help prioritize, plan, and manage improvements to the ArcBest digital experience in support of key ArcBest initiatives. To be successful in this role, the Product Owner identifies customer needs and works with cross-functional teams to manage product releases. This includes ownership through the implementation phase and ongoing optimization to maximize value to the business.

Your contribution may include:

  • Represent the business needs to drive enhancements and optimizations through collaboration with stakeholders and IT delivery teams.
  • Possess intimate knowledge of the product, including value proposition, key features, process flows, business goals, and KPIs.
  • Support the business by applying cross-functional subject matter expertise of business processes, systems, and integration to facilitate continuous improvement and innovation.
  • Build and leverage working relationships with stakeholders, other Product Owners, and IT to achieve strong buy-in and facilitate successful feature implementation
  • Lead requirements gathering efforts as needed by consulting with IT and internal stakeholders
  • Partner with the development team to clearly define user stories and acceptance criteria.
  • Maintain a prioritized feature backlog based on ROI, alignment with product strategy, and resource capacity to understand value, complexity and timelines to prioritize decision-making.
  • Coordinate system release timing, communication, and training.
  • Collect and analyze user feedback and data regularly using qualitative and quantitative techniques to better understand how people interact with the product and discover opportunities for improvement.
  • Present information to make recommendations, drive projects forward, and/or share results.
  • Read trade journals, product reviews, and other publications to stay abreast of industry trends. 
  • Attend relevant conferences and trade shows, as needed.
  • Other duties and projects, as assigned.

As a Product Owner,, you will be a member of the ArcBest Customer Experience team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree in Computer Science, Engineering, Business or other related field, preferred.

Experience: Minimum, three years’ experience as a product owner, project manager or similar role.

Computer Skills: Intermediate experience with Microsoft Office Suite.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.


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