Quotation Analyst


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Quotation Analyst to join the ArcBest team. Quotation Analysts provide market-competitive rate quotes and meet revenue and profit goals for Customer Solutions. They also increase ArcBest’s footprint as a single source provider of logistical solutions.

Your contributions may include:

• Provide market-competitive pricing decisions for ArcBest’s spot quote markets while maintaining profitability and market share.
• Provide published rate quotes to customers.
• Make pricing decisions on multiple-quote scenarios.
• Evaluate and analyze the optimum mode(s) of transportation for shipments.
• Utilize negotiating skills and sales techniques in order to secure business.
• Answer customer and field questions regarding specific shipments and provide information on various logistical solutions.
• Resolve other customer-service related issues which may be outside the scope of the department, through training or contacting other areas for assistance.
• Evaluate and adjust quotes and freight bills, as necessary.
• Maintain a positive attitude in a highly intense environment.
• Must be detail oriented and enjoy a fast paced, multi-tasking, customer-service minded environment.
• Must display sense of urgency and ability to work under pressure, with attention to detail.
• Must have excellent verbal and written communications and organizational skills.
• Work in a team environment to accomplish departmental goals and to meet the needs of customers.
• Other duties, as assigned.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Education: Bachelor’s degree, preferred.
  • Experience: Customer service, sales, and/or prior transportation knowledge, preferred.
  • Computer Skills: Microsoft Office Suite, preferred. Email proficiency required.

As a Quotation Analyst, you will be a member of the ArcBest Customer Solutions team in Fort Smith, AR. This will be a weekday shift of Monday - Friday, with hours of operation ranging between 6:00 AM and 10:00 PM, working an 8-hour shift during that time.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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