ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for an Operations Consultant, Part-Time to join the ArcBest team. The Operations Consultant, Part-Time provide customer service in response to customer issues from both email and phone. This position investigates the root causes of issues in the delivery of services. The Operations Consultant Part-Time offers products and services not sold at the point of sale.

Your contribution may include:

• Answer customer phone calls and emails.
• Work to resolve problem issues (i.e., late transit, pricing disputes, etc.) with customers.
• Can provide some monetary and non-monetary compensation.
• Document customer contact and dialogue in notes.
• Work on re-submissions and online reservations.
• Communicate and work with ABF Service Centers.
• Identify system improvement needs and work to implement them.
• Collaborate with other departments to ensure designated projects are completed.
• Stay fully versed in the Companies’ values system and communicate these effectively.
• Attend all appropriate Departmental as well as Division-wide meetings.
• Be available to senior management for the purposes of providing exact and reliable information and consultation.
• Other duties and projects, as assigned.

As an Operations Consultant, Part-Time, you will be a member of the ArcBest UPack Operations team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred.

Experience: Previous experience as a Student Worker and/or Part-Time Service Consultant.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.