Student Worker, U-Pack Operations

AR, FORT SMITH

What You'll Do

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Student Worker, U-Pack Operations to join the ArcBest team. The Student Worker, U-Pack Operations provides exceptional customer service in a fast-paced environment. This position involves using multiple computer programs to effectively communicate with internal and external customers.

Your contribution may include:

  • The position offers a high degree of responsibility and exposure to numerous aspects of the moving and transportation industry.
  • Must exhibit the ability to adapt to the changing needs of the business and the customer.
  • Provide one-on-one customer service in a variety of mediums, including fielding customer emails, assisting customers via the Nano rep at upack.com, monitoring and processing updates submitted through the U-Pack customer portal, and providing phone support.
  • First point of contact for conflict resolution; must take a proactive approach to troubleshoot problems. Consultants are empowered to make decisions to both satisfy customers and act in the best interest of the business as a whole.
  • Utilize a variety of computer programs and applications for shipment tracing, monitoring equipment inventory and supporting both internal and external customers.
  • Communicate with field personnel and other members of the Operations Team to facilitate moves with special circumstances and follow up on related issues.
  • Learn operations procedures for a variety of partner companies and will be responsible for in-depth knowledge of the mechanics of those practices.
  • Present creative solutions to improve systems and processes for future customers.
  • Other duties and projects, as assigned.

As a Student Worker, U-Pack Operations, you will be a member of the ArcBest Moving: U-Pack team in Fort Smith, AR. This position is a part-time position that will average fewer than 30 hours per week. Work hours generally fall between Monday through Friday, 7:00 am to 7:00 pm, with occasional irregular hours depending on workload. 

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Currently pursuing a college degree at a four-year university.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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