Supervisor, Enterprise Account Management


What You'll Do

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Supervisor, Enterprise Account Management to join the ArcBest team. The Supervisor, Enterprise Account Management is responsible for identifying the logistics needs of high-potential accounts, developing agreed upon procedures to meet customer needs, and ensuring processes are in place to execute. This position demonstrates superior analytical and interpersonal skills while working directly with the company’s largest customers to increase ArcBest’s footprint in the shipping industry and provide an industry-leading customer experience. The Supervisor, Enterprise Account Management also collaborates with Account Managers to design unique solutions to meet customers’ logistics needs through the development of standard operating procedures (SOPs) which involves working with the customer to identify expectations, developing a plan of action, implementing the processes, and communicating our progress through customer specific dashboards.

Your contribution may include:

  • Design and implement customized solutions to meet the ever-changing requirements for high-output and high-potential customers.
  • Monitor compliance of standard operating procedures and correct potential non-conformance for assigned accounts.
  • Build and develop relationships and directly communicate with customers to identify requirements and instill confidence in ArcBest’s ability to meet agreed upon requirements.
  • Conduct weekly, quarterly and yearly business reviews to create and maintain customer confidence.
  • Resolve customers’ complex concerns and disputes.
  • Perform quality checks, develop and review performance reports, and identify areas to improve.
  • Develop and implement process improvements and effectively manage changes to ensure departmental objectives are achieved.
  • Administer performance management by providing effective feedback, coaching, training, professional development, and taking corrective action, as necessary.
  • Recruit and interview potential employees and make hiring recommendations.
  • Lead workflow distribution to ensure service levels are consistently met.
  • Maintain a positive attitude in a highly intense environment.
  • Provide industry leading customer solutions to ArcBest customers.
  • Provide market-competitive pricing decisions for ArcBest customers while maintaining profitability and market share.
  • Provide weekend and after-hours coverage, as required.
  • Work in a team setting to accomplish department goals.
  • Other duties and projects, as assigned.

As the Supervisor, Enterprise Account Management, you will be a member of the ArcBest Customer Solutions team. Your work hours will vary between 7:00 am – 7:00 pm, Monday - Friday with irregular and weekend hours depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred.

Experience: Minimum, five years’ experience with Customer Solutions. Two years’ prior leadership/supervisory experience. Knowledge of Customer Solutions Operations.

Computer Skills: Proficient with Microsoft Office Suite

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to An Equal Opportunity Employer including Vet/Disability.

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