WCV Follow Up Representative


What You'll Do

Who we are

FleetNet America, an ArcBest® company, provides private and for-hire commercial medium and heavy-duty commercial fleets with comprehensive emergency roadside assistance and fleet maintenance services. We help customers improve their business by reducing downtime and maintenance events while enjoying best-in-class preventive maintenance compliance at the lowest total cost.

FleetNet America is headquartered in Cherryville, North Carolina.

Our people are at the heart of our success, and we’re building a workplace that embraces all cultures, perspectives and experiences — so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about FleetNet America and ArcBest’s commitment to Diversity, Equity and Inclusion

Currently, we are looking for a WCV Follow-Up Representative to join the FleetNet team. The Work Complete Verbal Follow-Up Representative will make outbound calls to vendors on events that have been completed by the IVR call system or by an individual rep that does not have an arrival time, completion time and description of repairs needed, or any additional repairs needed. These are in a pre-completion status and need to be closed in order to invoice the customer.

Your contribution may include:

  • Place outbound calls on events that FleetNet America has handled and is showing in a WCV status.
  • Communicate with vendors to obtain needed information for the event to be marked Work Complete (WC).
  • Research and review repairs made, arrival times, completion times, pictures needed and any other information required in order to close the event.
  • Ensure vendor has required contact information in order to send and provide information and documentation that is required for invoicing.
  • Participate with completion of other events if additional assistance is required.
  • Other duties as assigned by immediate supervisor or other members of management.

As a WCV Follow-Up Representative, you will be a member of the FleetNet Roadside team.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: High school diploma or equivalent, required 

Experience: Mechanical knowledge is a plus but not required 

Computer Skills: Working knowledge in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

REF 10789

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