Fleet Supervisor I

OH, MEDINA

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Fleet Supervisor to join the ArcBest team. The Fleet Supervisor supervises the daily activities for the assigned PTWT owner operators. This position is responsible for enforcing Company and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment. 

Your contribution may include:

  • Operate 15-30 specific PTWT trucks effectively handling any issues as it relates to settlements, processes and revenue generated.
  • Build relationships with the drivers of the assigned fleet and ensure they understand their expectations and business needs.
  • Ensure company policies are communicated, applied, and enforced.
  • Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution.
  • Account for the maintenance of all contractor shipments assigned to their respected workflow.
  • Collaborate on working through any compliance start up resolution internally before contractor becomes active.
  • Provide support for customer and contractor calls during periods of high business volumes.
  • Coach and ensure required metrics are followed such as positioning, home time, settlements and operational growth.
  • Keep open inner-departmental communication channels particularly with outside sales team.
  • Mentor newly acquired drivers.
  • Approve empty move positioning for PTWT fleet and know the balances of freight volumes to position our units.
  • Participate in every recruiting onboarding call with new PTWT owner operator into workflow.
  • Develop customer relationships with large volume customers.
  • Approve driver payables and over contract spend if necessary.
  • Authorize com data for fuel advances on pro, lumpers etc.
  • Responsible for EDI communications and acceptance levels to protect scorecard.
  • Research and investigate customer complaints and implement corrective actions.
  • Other duties and projects, as assigned.

As the Fleet Supervisor, you will be a member of the ArcBest Expedite: Operations team in Medina, OH. Your work hours will be 9:00AM - 5:00PM with occasional irregular hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree, preferred. Experience will be considered in lieu of formal education.

Experience: Must be an accomplished Logistics Specialist or equivalent job function.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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