Quality Specialist, Part-Time

OH, MEDINA

What You'll Do

ArcBest® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Quality Specialist, Part-Time to join the ArcBest team. The Part-Time Quality Specialist conducts call grading and internal audits (process audits), summarizes audit findings, reports findings to the Quality Manager, and acts as a resource to Company on quality matters. 

Your contribution may include:

  • Assist in the writing of the new hire owner operators training modules involving quality assurance.
  • Audit protect service and relocation bonus reports for inaccuracies, dry run report to ensure dry runs are properly handled, cross dock report to ensure docks are added correctly including the rates and exit and negative first impression surveys.
  • Collaborate with other personnel, both within and external to the department, to ensure designated projects are completed.
  • Demonstrate Company values and communicate them effectively.
  • Identify quality improvement opportunities and provide suggestions on how to prevent critical errors as well as identifying system improvement needs and work to implement them.
  • Maintain new hire owner operator training collateral.
  • Provide back-up phone support on Off Pro experience calls.
  • Report findings from report audits to appropriate parties.
  • Research service failures, including coaching contractor as needed and correcting inaccurate failures.
  • Review, analyze, and address treatment complaints involving the fleet, escalating findings to appropriate parties when needed and identify best practice behaviors that exemplify excellent customer service.
  • Work as an internal auditor when scheduled.
  • Work with the Quality Manager to identify trends and quality improvement opportunities within the Panther Fleet, and to identify trends and quality improvement opportunities.
  • Write and post Quality Reminders.
  • Other duties and projects, as assigned.

As a Quality Specialist, Part-Time, you will be a member of the ArcBest Expedite: Operations team in Medina, OH. This is a part time position that will average fewer than 30 hours per week. Work hours will be Monday-Friday, 8 a.m. - 1 p.m. (subject to change).

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Experience: Minimum, three years’ experience with Quality Management System training and its implementation, preferred. Minimum, one-year experience as a quality system auditor, preferred.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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