Supervisor, Operations MFG

OH, MEDINA

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Supervisor, Operations Manufacturing to join the ArcBest team. The Supervisor, Operations Manufacturing is responsible for supervising the daily activities for the associated vertical. This role is responsible for enforcing Company and departmental policies including, but not limited to, customer SOP’s, cost control, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment. Additionally, the Operations Supervisor is responsible for taking an active role in training, coaching, motivating, and developing the Logistics Specialists in their vertical. This position is responsible for continuous improvement activities while promoting and developing a positive work culture.

Your contribution may include:

  • Ensure company policies are communicated, applied, and enforced.
  • Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best-in-class solution.
  • Accountable for the maintenance for all customer shipments assigned to their respected business unit.
  • Manage to customer’s SOP and provide guidance to Logistics Specialists on such.
  • Ensure Logistics Specialists are properly available on the phones for both customer representation as well as having Logistics Specialists on the phones to handle on pro fulfillment calls.
  • Provide support for customer and contractor calls during periods of high business volumes.
  • Coach and ensure EMP, IQS, and Price Guidance metrics are followed and achieved.
  • Keep open inner-departmental communication channels particularly with outside sales team.
  • Serve as a mentor to newly acquired employees.
  • Research and investigate customer complaints and implement corrective actions.
  • Provide feedback to Operations Manager regarding training needs of individual Logistics Specialists and the vertical as a whole.
  • Make recommendations to Operations Manager regarding Logistics Specialists i.e., training, promotions, discipline, etc.
  • Other duties and projects, as assigned.

As a Supervisor, Operations Manufacturing, you will be a member of the ArcBest Expedite Operations team in Medina, OH. Your hours will be Monday through Friday, first and second shift rotation.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree, preferred or combination of equivalent experience and education.

Experience: Minimum, one-year experience as an accomplished Logistics Specialist or equivalent job function.

Computer Skills: Proficient in Microsoft Office Suite.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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