Roadside Fleet Support Specialist

What You'll Do

Who we are

FleetNet America, an ArcBest® company, provides private and for-hire commercial medium and heavy-duty commercial fleets with comprehensive emergency roadside assistance and fleet maintenance services. We help customers improve their business by reducing downtime and maintenance events while enjoying best-in-class preventive maintenance compliance at the lowest total cost.

FleetNet America is headquartered in Cherryville, North Carolina.

Our people are at the heart of our success, and we’re building a workplace that embraces all cultures, perspectives and experiences — so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about FleetNet America and ArcBest’s commitment to Diversity, Equity and Inclusion

Currently, we are looking for a Roadside Fleet Support Specialist to join the FleetNet team. The Roadside Fleet Support Specialist identifies customer needs and recommends the best approach that meets or exceeds customer expectations.

Your contribution may include:

  • Serve as an advocate for, and provide exceptional service to customers, both assigned and unassigned.
  • Develop and build relationships with decision makers for customers.
  • Strive to understand the needs and concerns of customers and leverage resources to meet those needs.
  • Identify new customer needs that FleetNet can address and become a catalyst to meeting those needs; seek to identify both obstacles to FleetNet serving the customer effectively as well as new needs the customer may have.
  • Recommend approaches to address the needs identified to FleetNet’s management and the appropriate FleetNet functional groups by proactively suggesting solutions that will help automate processes or improve the customer’s experience.
  • Be a team player by working with others in the Roadside Fleet Solutions team, including those customers not specifically assigned.
  • Participate in customer engagement (preparation for and/or meeting with) including, but not limited to, sale’s business reviews, project insight reviews, marketing norms, etc.
  • Manage customer profiles to effectively and easily communicate the customer protocol and engage appropriate FleetNet functional groups as necessary.
  • Participate in operational quality reviews, audits, analysis, disputes, vendor interaction and other operational activities for both active events and inactive events.
  • Other duties and projects, as assigned.

As the Roadside Fleet Support Specialist, you will be a member of the FleetNet Roadside team in Cherryville, NC. Your work hours will generally be 8:00 am – 5:00 pm with occasional irregular hours depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred. Experience will be considered in lieu of formal education. 

Experience: Minimum, two years’ customer service or related experience. Prior Roadside or TMcare operational experience, preferred. Prior transportation industry experience, preferred.

Computer Skills: Basic working knowledge in Microsoft Office Suite.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

REF 17805

Be the first to know about new career opportunities!

Join our talent network to be notified about future job postings.

Join Our Talent Network