Business Development Analyst


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Business Development Analyst to join the ArcBest team. The primary responsibility of the Business Development Analyst is to maintain and grow revenue for ArcBest Truckload, while providing best-in-class customer service. The BDA qualifies new and existing leads, received from both inbound and outbound channels. The BDA works closely with a team of Account Managers and a District Sales Manager to optimize customer service by effectively managing sales activity and workflow around prioritized leads and accounts. The BDA is responsible for growing relationships with a portfolio of new and existing transactional customers and provides account level support for sales, fulfillment, and account development.

Your contribution may include:

  • Qualify opportunities associated with new and existing customer leads.
  • Utilize internal and external data to prioritize opportunities
  • Conduct outbound call and email campaigns, including cold calling
  • Serve as the front line filter for inbound calls and email opportunities.
  • Develop and maintain relationships with small, transactional customers
  • Manage active loads in progress to provide proactive communication to customers.

As a Business Development Analyst, you will be a member of the ArcBest Customer Solutions: Truckload Team. Your hours will be Monday through Friday, 6:00am to 6:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelors Degree from an Accredited University preferred.
  • CRM tools, preferred

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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