Dedicated Fulfillment Manager - West

NV, RENO - SPARKS CAMPUS

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Dedicated Fulfillment Manager - West to join the ArcBest team. The Dedicated Fulfillment Manager provides leadership and support to Dedicated Fulfillment Coordinators located on the west coast and Fulfillment leadership through the coordination and management of the daily operational activities of the Dedicated Fulfillment operations. This position also provides leadership, motivation, coaching, training and development. 

The Dedicated Fulfillment Manager manages assigned personnel to ensure that dispatched loads are picked up and delivered on time, posted loads have capacity assigned to them on the customer's designated ship date and carrier approval guidelines and dispatching procedures are being followed to provide reliable capacity to our customers at an appropriate net revenue. In addition, this position participates in continuous improvement activities to ensure Company policies and procedures are followed as well as promote and develop a positive work culture.

Your contribution may include:

  • Provide assigned personnel, peers and leadership with operational leadership and support through one-on-one and group coaching and counseling to improve performance, conduct interviews and provide conflict resolution and training.
  • Ensure Company policies are communicated, applied and enforced.
  • Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for employees.
  • Deliver assigned personnel coaching, performance reviews and development plans as needed.
  • Ensure assigned personnel have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.
  • Analyze current carrier performance levels and ensure their team is driving carrier retention.
  • Analyze routes and drive optimization by eliminating empty miles.
  • Communicate and collaborate with other managers to ensure customer satisfaction and Company goals are met.
  • Travel for customer meetings and training as needed.
  • Recruit and develop coordinators to drive growth and increase talent pool including the interview process of potential employees. 
  • Be available to help all team members in a 24/7 operation. 
  • Maximize quality and productivity by understanding job standards for each function and evaluate performance variances in order to identify root cause and corrective action.
  • Participate in interviews for potential employees.
  • Plan, manage and adjust the daily workload and staffing to maximize efficiency of the team.
  • Ensure daily work schedule is sufficient to meet the needs of dedicated customers in the Western region.
  • Manage the western region fulfillment board, with emphasis on their assigned teams, calls tracked, offers communicated and shipment coverage.
  • Supervise the dispatch performance of assigned coordinators to ensure proper utilization of available fleet capacity.
  • Achieve team and company expectations.
  • Ensure Company standard operating procedures and practices are communicated, applied and enforced.
  • Direct the necessary daily fulfillment activity to ensure a fair treatment to assigned personnel and customers.
  • Understand and apply government, Company and industry standards and regulations.
  • Identify areas where policies need to be developed and implemented.
  • Collaborate with ArcBest leadership to develop, write and implement fulfillment policies.
  • Organize and communicate load prioritization.
  • Communicate work task Standard Operating Procedures and policies.
  • Provide a professional environment with relation to external customers such as drivers, dispatchers and customer representatives.
  • Participate in the collection of performance measurements consistent with Company expectations.
  • Perform and complete regular performance reviews with assigned team members.
  • Provide regional capacity review and preview.
  • Gather and maintain data to track individual and group performance.
  • Work in a team setting to accomplish goals.
  • Other duties and projects, as assigned.

As the Dedicated Fulfillment Manager - West, you will be a member of the ArcBest Dedicated Operations team. Your work schedule varies between 7:00AM and 7:00PM, Monday-Friday with irregular hours depending on workload and customer and company events. Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree in Transportation, Logistics or Business, preferred.

Experience: Minimum, three years’ experience with ArcBest Truckload Fulfillment.

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Knowledge of ArcBest policies, services, computer systems and services capabilities, preferred.

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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