Moving Staffers - Move Coordinator

TX, WICHITA FALLS

What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Move Coordinator to join the Moving Staffers team. This position requires a naturally team driven mindset in order to go above and beyond for our customers, teammates, and suppliers. A unique blend of a high energy, dynamic personality, and strong skills in conflict resolution, time management, problem solving, attention to detail, presentations, and the ability to multitask while meeting multiple deadlines is necessary. 

Your contribution may include:

  • Delivering an outstanding customer experience as the primary point of contact on assigned shipments
  • Finding creative solutions to go above and beyond to exceed customer expectations
  • Directly responsible for thorough, complete, timely, and accurate documentation of system files
  • Maintaining mutual understanding about services with all parties throughout the entire customer experience
  • Counseling customers prior to commencement of services regarding regulations and entitlements
  • Coordinating service requests by confirming availability of customers
  • Fielding communications via telephone calls, emails, or texts

As a Move Coordinator, you will be a member of the Moving Staffers Team. Your hours will be Monday through Friday, 7:00am to 6:00pm, with irregular hours that may occur depending on work load. Occasional work on Saturdays and after hours as needed. This position can also be assigned to some on-call duties.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Minimum of 1 year of customer service or call center experience
  • Transportation/logistics experience, a plus
  • High School Diploma or equivalent, required
  • Associate's Degree, preferred

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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